Shipping & Return Policy

We DO NOT SHIP TO PO BOXES, GOVERNMENT INSTITUTIONS, AND BANKS.

Orders will ship based on the corporate shipping guidelines. We do not ship to Post Office (PO) Boxes, Government Institutions, and Banks as deliveries may not be accepted and delayed due to certain restrictions enforced by the institutions.

FREE GROUND SHIPPING

If your order is greater than $250 and your order can be accommodated with Standard Shipping, then your order will ship for free.

Free shipping is not offered for Hawaii and Alaska, instead the actual shipping cost will be reflected in the final order total.

UPS GROUND SHIPPING (Standard Shipping)

Orders placed by 1:00 PM Eastern Standard Time can be shipped the same day pending the credit card authorization. Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. Best efforts will be made to ship all orders for in-stock merchandise within 24-48 hours. Please note that UPS Ground is never guaranteed and may be delayed. We treat this shipping method as our Standard Shipping and in some cases it may take 5-7 business days due to delays out of our control.

UPS NEXT DAY AIR or 2nd DAY AIR SHIPPING

Note that if you are ordering UPS NEXT DAY AIR OR 2nd DAY AIR, please order by 1 pm EST otherwise it will not be shipped the same day.

INTERNATIONAL SHIPPING

We offer various shipping methods for International shipping including USPS Priority Mail International, USPS Express International, UPS Worldwide Expedited, and UPS Worldwide Express. Please note that delays may occur due to customs. If you are planning to have your order delivered Internationally please plan ahead.

TRACKING PACKAGES

We will include an order tracking number on your order status page. You can track the package by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the UPS or USPS websites. If we have a question about your order, we will contact you by phone or e-mail.

PACKAGE INSURANCE AND DELIVERY

All packages come with insurance and are traceable. If you see that your package is delayed or hasn’t arrived in a timely manner, please email us so we can have UPS or USPS trace the package. Please note that all packages over $150 require a signature.

DO WE ACCEPT RETURNS?

Unfortunately we do not accept returns as each Eternal Fleur floral arrangement is designed specifically for each customer. If you are truly unsatisfied with your product or it has arrived damaged please reach out to us within 48-72 hours of receiving the product and we will address any of your concerns and if a refund is needed it will be processed within 24-48 hours. Please email us at support@eternalfleur.com