Frequently Asked Questions

How are they made?
The roses are naturally preserved in a wax like solution. They are not left to dry instead they are processed with glycerine and other plant like elements which give the rose its life span and allow it to last four seasons or longer.

How long do they last?
Each rose lasts at least four seasons or longer with minimal care. Please follow care instructions for longest life expectancy.

Will the colors run?
Yes, the colors may run especially if placed near light colored fabrics.

Can you remove the roses from the box?
No, the roses are designed to stay in the box and removing them will destroy their life span.

Is it safe for the environment?
Yes, the naturally preserved roses are safe for the environment. All of our roses are 100%
rainforest alliance certified.

Do they smell?
Yes, each Eternal Fleur preserved rose carries a scent and smells just like a real rose.

Do you do custom orders?
Please contact us directly at support@EternalFleur.com or give us a call. We love to hear
your custom ideas and we will do our best to deliver something really special.

Do you accept returns?
Unfortunately we do not accept returns as each Eternal Fleur floral arrangement is designed
specifically for each customer. If you are truly unsatisfied with your product or it has arrived damaged please reach out to us within 48-72 hours of receiving the product and we will address any of your concerns and if a refund is needed it will be processed within 24-48 hours. Please email us at support@eternalfleur.com

Can I cancel my order?
Yes, you are able to cancel your order within 24 hours of placing it. Please email us for
cancellations.

How long does it take to process an order?
After an order is placed, it takes 24-48 hours to process and ship with USPS Priority Shipping. We do try to ship most orders placed before 1 pm EST same day. Note that if you are ordering USPS Express Overnight, please order by 1 pm EST otherwise it will not be shipped the same day.

How long is shipping?
Shipping duration depends on your location. We offer various forms of shipping. For more information on shipping, please read our Shipping & Return Policy.