Shipping and Return Policy
What Can We Ship?
We offer Worldwide Shipping on all Four Season Roseâ„¢ , Four Season Peoniesâ„¢, and Four Season Fleurâ„¢. If you have any questions regarding this please call 212-683-6888 or email support@eternalfleur.com and a representative will further assist you.
We Do Not Ship to Po Boxes and Government Institutions.
Orders will ship based on the corporate shipping guidelines. We do not ship to Post Office (PO) Boxes and Government Institutions, as deliveries may not be accepted and delayed due to certain restrictions enforced by the institutions.
Shipping Options
Timing
Delivery and Returns
Special Instructions for Grand Crystal & Crystal Ultra Products, & Nest Fragrances® Votive Candles
As the Grand Crystal and Crystal Ultra products are custom-made and personalized, all sales are final and no refunds or store credit will be issued once production has begun. Please inform us of cancelations of change requests within 24 hours. We will send out an email to confirm your item has went into production, sometimes before the 24 hours to accommodate rush orders. If you do not respond to the email confirming production within 1 hour.
Orders cannot be cancelled once Eternal Fleur has begun production of the order which will be confirmed with the customer by email after order is received. In order to promptly deliver our products, the processing of an order commences almost immediately once you have submitted your order. We are unable to accommodate requests to change or cancel an order after 24 hours have passed since the order was placed. Any changes to or cancellation of an order can only be made with Eternal Fleur’s prior written approval and additional charges may apply. Any agreement by Eternal Fleur to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Eternal Fleur to that point, and you agree that such amounts may be deducted from any payments previously made to Eternal Fleur.
Nest Fragrances® cannot be exchanged or returned once order is shipped.
Accordingly, we encourage you to carefully check your order before submitting it.
We’re here to help! So if you need any help with figuring out how to navigate and get your items delivered on time…give us a call at 212-683-6888. Someone will help you every step of the way!
