Shipping and Return Policy
Which Shipping Options Are Available for Me?
We offer Worldwide Shipping on all Four Season Roses™, Four Season Peonies™, and Four Season Fleur™. For any questions regarding shipping, please call (212) 683-6888 or email firstname.lastname@example.org and a representative will further assist you.
We Do Not Ship to Po Boxes and Government Institutions.
Orders will ship based on corporate shipping guidelines. Unfortunately, we do not ship to Post Office (PO) Boxes or Government Institutions since these deliveries may not be accepted or delayed due to certain restrictions enforced by the institutions.
Which Shipping Options Are Available for Me?
To see which shipping options are available for you, please add an item to your cart and continue to the shipping step (please note that you do not have to make a purchase in order to see shipping options). We offer worldwide shipping on all of our products.
After placing an order with Standard Shipping, your order will be shipped within 1-2 business days. On average, Standard Shipping orders will be delivered within 5-7 business days once shipped. Please note that expected delivery dates and times with Standard Shipping are not guaranteed due to potential delays beyond our control. If you need your order quickly or by a certain date, please select a different shipping method. Complimentary Standard Shipping is currently only offered on orders over $200 being shipped within the United States.
FedEx Expedited Shipping
FedEx Expedited Shipping orders must be placed by 1 p.m. EST Monday through Friday in order to be shipped on the same day of your purchase. Otherwise, your order will be shipped within 1-2 business days. Expedited Shipping orders will be delivered within 2-4 business days once shipped.
FedEx Priority Overnight
FedEx Priority Overnight Shipping orders must be placed by 3 p.m. EST Monday through Friday in order to be shipped on the same day of your purchase. A Saturday delivery is available with overnight shipping. Please note that Overnight orders may require a signature upon delivery, so please arrange for the receiver to be available to sign for the package during the time of delivery. If a signature is required and the receiver is not present, FedEx will attempt a redelivery the following business day. If the receiver is not present after several attempts, they will need to pick up the package at a local FedEx facility.
Yes, we offer various shipping methods for international shipping including UPS Worldwide Expedited, UPS Worldwide Express, FedEx Ground, and FedEx International Priority. Delays may occur due to customs clearance processing, so please plan ahead if your order will require international shipping. Please also note that with international shipping, duties and/or taxes may be charged.
Shipping and Delivery Time
How Long Does Shipping Take?
On average, our Standard Shipping takes approximately 5-7 business days. If you would like your order sooner, we offer faster shipping methods such as Expedited Shipping or Overnight Shipping. International shipping time varies by shipping method and may experience delays due to customs clearance.
If you would like your order to arrive on a particular date, please call (212) 683-6888 or email email@example.com so that a representative can help you select the best shipping method. Please contact us for any additional information or assistance regarding shipping.
What Days and Times Are Packages Delivered?
For complimentary shipping, standard shipping, or FedEx Ground/Home Delivery shipping, orders will be delivered Monday through Friday between 8 a.m. and 8 p.m. For expedited shipping methods including FedEx 2 Day Air and Overnight, orders will be delivered Monday through Friday no later than 5 p.m. With FedEx Priority overnight, we also offer a Saturday delivery.
All local delivery orders are delivered Monday through Friday between 10 a.m. and 5 p.m. Your delivery date and time slot can be arranged at checkout. If you need to make any changes to your delivery, please call (212) 683-6888 or email firstname.lastname@example.org and a representative will further assist you.
How Do I Track My Order?
All tracking numbers are automatically sent to the email address or phone number that you provided on your order and can be tracked via UPS or FedEx. Please note that it may take up to 24 hours for your tracking information to appear on FedEx or UPS websites. When placing an order, please be sure to include your correct email address or phone number in the provided areas. If you forget to include this information, please call (212) 683-6888 or email email@example.com so that we can add in this information. If you experience any delays, please contact us and a representative will assist you with any questions or concerns.
What If The Receiver Isn't Available When The Package Arrives?
Orders under $150 do not require a signature upon delivery. Your package will be left in a safe area or with the receiver if they are available.
All orders over $150 or orders missing a unit number may require a signature upon delivery to ensure the package is being delivered to the correct address or recipient. In this case, an adult must be present to sign for the package. Please arrange for the receiver to be available during the time of delivery. If the receiver is not present, FedEx or UPS will attempt a redelivery the following business day. If the receiver is not present after several attempts, they will need to pick up the package at a local FedEx or UPS facility.
Please continually check your FedEx or UPS tracking number for updates and call the courier or Eternal Fleur for further assistance. If you have any issues with tracking your order, please call 212-683-6888 or email us at firstname.lastname@example.org.
Delivery and Pickup
Do You Offer Same Day Delivery?
At this time, we do NOT offer same day deliveries in New York City due to COVID-19 state regulations. To see if we currently offer same day deliveries to your area, select Local Delivery at checkout and enter a zip code. If the zip code populates, we deliver to that area. Same day delivery services cost an additional $25.00 fee. Orders will be hand delivered in an Eternal Fleur retail bag by a courier.
All local delivery orders can be delivered Monday through Friday between 10 a.m. and 5 p.m. You can arrange your delivery date and time slot at checkout. If you need to make any changes to your delivery, please call (212) 683-6888 or email email@example.com and a representative will further assist you.
Do You Offer Same Day Pickup Services?
Due to different states’ individual COVID-19 regulations, same day pickups are currently only available from our Bonita Springs location: 28711 S Diesel Dr Unit 10, Bonita Springs, FL 34135. You can arrange a pickup by selecting Store Pickup at checkout. Pickups are available Monday through Friday from 9 a.m. through 6 p.m.
Returns, Cancellations, and Damaged Items
Can I Return or Exchange My Purchase?
Unfortunately, we do NOT accept returns or exchanges as each Eternal Fleur floral arrangement is designed specifically for each customer. Exchanges for different product colors, styles, and so on cannot be made under any exceptions. If you are truly unsatisfied with your purchase, please contact us with your concerns via email at firstname.lastname@example.org within 48-72 hours of receiving your order and our team will review. If a refund is necessary, it will be processed within 24-48 hours.
If your order arrives damaged, please email us at email@example.com with photos of the damaged item, your order number, the full name on your order, and a description of what happened within 48-72 hours of receiving your order so that we can have our team review.
Can I Cancel My Order?
If your order hasn’t been processed for shipment or is not yet in transit, you can cancel your order within 24 hours of purchase by emailing us at firstname.lastname@example.org. Unfortunately, your order cannot be cancelled once in transit or processed for shipping regardless of any shipping delays as these delays are out of our control.
What To Do If My Order Arrives Damaged?
Unfortunately, damages can occur in the delivery process. We sincerely apologize if damages do occur, however, do not stress—we are here to help!
If your order arrives damaged, please email us at email@example.com with photos of the damaged item, your order number, the full name on your order, and a description of the issue within 48-72 hours of receiving your order so that we can have our team review.