Frequently Asked Questions

What Are Preserved Roses And How Are They Made?

Preserved roses are real roses that are naturally preserved in a wax like solution. They are not left to dry instead they are processed with glycerine and other plant like elements which give the rose its life span and allow it to last four seasons or longer.

How Long Do The Preserved Roses Last?

Each preserved rose lasts at least four seasons or longer with minimal care. Please follow care instructions for longest life expectancy.

Will The Colors On The Preserved Roses Run?

Yes, the colors may run especially if placed near light colored fabrics. Please note that dark rose colors tend to bleed more.

Can You Remove The Preserved Roses From The Box?

No, the preserved roses are designed to stay in the box and removing them will destroy their life span.

Is It Safe For The Environment?

Yes, the naturally preserved roses are safe for the environment. All of our preserved roses are 100% Rainforest Alliance Certified. 

 

Do The Preserved Roses Smell?

Yes, each preserved rose carries a scent and smells just like a real rose. Do note that the scent is added in as the roses lose their scent once they are processed in the glycerin. This is great for anyone who is hypoallergenic. The metallic roses may not smell due to their dyeing process. 

Is It Normal If My Preserved Roses Change Their Color?

Yes, please try to keep your preserved roses away from any sunlight or light bulbs as lighting may change or lighten the color of the preserved roses. Also, rose colors may change over time due to their natural processing.

Do You Accept Custom Orders?

Please contact us directly at support@eternalfleur.com or give us a call. We love to our customer's ideas and we will do our best to deliver something really special.

Do You Accept Returns?

Unfortunately, we do NOT accept returns or exchanges as each Eternal Fleur floral arrangement is designed specifically for each customer. If you are truly unsatisfied with your product or it has arrived damaged please reach out to us within 48-72 hours of receiving the product and we will address any of your concerns and if a refund is needed it will be processed within 24-48 hours. All requests for refunds/returns must be made by email and sent to support@eternalfleur.com. 

Can I Cancel My Order?

You can cancel your order within 24 hours after purchase by emailing us at support@eternalfleur.com. Please note however if an order is already processed for shipment or in transit it cannot be cancelled. Any Free Standard Shipping or UPS Ground delays are out of our control and orders cannot be cancelled in transit.

 

How Long Does It Take To Process An Order?

After an order is placed, it takes 24-48 hours to process and ship with Free Standard Shipping. UPS Ground will be shipped on the day that you select the ship date. Please note UPS Ground delivers normally only on business days (Monday-Friday). All UPS Ground orders must be in by 1 pm EST to ship same day. Note that if you are ordering FedEx Priority, UPS Next Day or 2nd Day, please order by 1 pm EST otherwise it will not be shipped the same day. For International Shipping, please ready our Shipping & Return Policy.

 

Is My SHIPPING Date Guaranteed?

We let our customers choose their ship date, which means if you are choosing Free Standard Shipping or UPS Ground, there may be delays out of our control after the order is shipped on time. We are not responsible for any delays that are caused by UPS Ground as this is a Standard Shipping Method. Please read below. If an order needs to be received by a certain date please choose an express shipping method. Please read Shipping & Return Policy for more information.

 

How Long Is Shipping?

Shipping duration depends on your location. We offer various forms of shipping. For more information on shipping, please read our Shipping & Return Policy.