The Secret Garden is a part of our Four Season Fleur™ Le Jardin Collection. The style is inspired by a French Formal Garden and made with Four Season Roses™ and Four Season Hydrangeas™. It's the perfect touch to your home and office space. Feel like you're in France with flowers that require No Water, No Sunlight, and Lasts 365+ Days™. Please see description below:
Secret Garden- Made with Preserved Roses and Hydrangeas
- 8" x 8" x 2" in. Le Grand Jardin includes Four Season Roses™ and Four Season Hydrangeas™
- Vase: Acrylic
- Floral Care Card with Instructions
- Personalized message with envelope
For wholesale and event inquiries, please reach out to email@example.com
*Please do not remove flowers from vase, this will damage them.
We DO NOT SHIP TO PO BOXES & GOVERNMENT INSTITUTIONS.
Orders will ship based on the corporate shipping guidelines. We do not ship to Post Office (PO) Boxes and Government Institutions as deliveries may not be accepted and delayed due to certain restrictions enforced by the institutions.
What Can We Ship?
We offer Worldwide Shipping on all Four Season Rose™, Four Season Peonies™, and Four Season Fleur™.
Same Day Delivery/Hand DeliveryDue to COVID-19 we are not offering this service at this time.
SHIPPING DATE vs DELIVERY DATEEternal Fleur offers our customers the opportunity to set up shipment for a later date. The shipping date is the date which we SEND the package. The delivery date is the date the customer will RECEIVE the package. To determine when you get the package take into account the time it takes to ship AND time offered by chosen method of delivery. We let our customers choose their ship date NOT delivery date. We offer these options so that our customers are able to save if they do not need guaranteed delivery or pay a little extra to expedite and/or guarantee receipt by a specified date.
Is My SHIPPING Date Guaranteed?In order for your SHIPPING date to be guaranteed it must be placed before 1pm Eastern Standard Time of the ship date chosen. If your order is placed after 1pm Eastern Standard Time of the date you choose to ship, we reserve the right to automatically cancel your order and we will notify you with modification options. Please note that EXPEDITED ORDERS (UPS Next Day Air and FedEx Priority Overnight) can be placed until 3 pm Eastern Standard Time to ship out same day. We DO NOT guarantee that your order will ship on the chosen date if you select Free Standard Shipping. This means delivery dates and times aren't guaranteed as well
Is My Delivery Date Guaranteed?
Free Standard Shipping and UPS Ground DOES NOT guarantee your item will be delivered by any specified date. Whether or not your delivery date is guaranteed all depends on your shipping method.
In order to receive a guaranteed delivery by a specified date, please do not choose Complimentary Shipping or UPS Ground.
The following methods WILL GUARANTEE your items to be delivered in the chosen time frame: (UPS Next Day Air and FedEx Priority Overnight) which are guaranteed for business day deliveries only (not including weekends) (Please note there is a distinction between delivery on business days and delivery on weekends) AND FedEx Priority Overnight which is guaranteed for both business day and Saturday delivery. If you require a Saturday delivery, please choose FedEx Priority Overnight and a Friday ship date. All EXPEDITED ORDERS (UPS Next Day Air and FedEx Priority Overnight) must be in by 3 PM Eastern Standard Time to guarantee being shipped out same day.
Since these shipping methods are guaranteed, if the item does not arrive on time, just reach out to us and we will be able to refund your entire order amount. That is because these services are backed by a guaranteed service policy that we honor and pass along to our customers. We do not offer refunds if late/non-delivered item is outside of our control and not guaranteed delivery.
Complimentary Shipping (FREE Standard Shipping)
Complimentary Shipping is only available in the contiguous United States at this time on orders over $200+. Please note Complimentary Shipping is shipped within 24-48 hours of the ship date that you choose. We DO NOT guarantee that your order will ship on the chosen date if you select Complimentary Shipping. This means delivery dates and times aren't guaranteed as well. If you need your order to arrive by a certain date, please do not choose this shipping method. We treat this shipping method as our Standard Shipping and in some cases it may take 5-7 business days due to delays out of our control.
UPS GroundUPS Ground will be shipped on the Ship date that you select if placed before 1pm Eastern Standard Time of the ship date. Please note UPS Ground delivers normally ONLY on business days (Monday-Friday). Please place your order by 1 pm Eastern Standard Time otherwise it will not be shipped the same day. Please note that UPS Ground may experience delays out of our control. Do not choose UPS Ground if you need it delivered by a specific date.
UPS 2nd Day AirNote that if you are ordering UPS 2nd DAY AIR, please order by 1 pm Eastern Standard Time otherwise it will not be shipped the same day.
UPS Next Day AirNote that if you are ordering UPS NEXT DAY AIR, please order by 3 pm Eastern Standard Time otherwise it will not be shipped the same day. All UPS NEXT DAY packages require a signature. Please make sure someone is present at delivery to receive and sign for the package.
FedEx Priority OvernightNote that if you are ordering FedEx Priority Overnight, please order by 3 pm EST otherwise it will not be shipped the same day. All FedEx Priority Overnight packages require a signature. Please make sure someone is present at delivery to receive and sign for the package.
We offer various shipping methods for International shipping including UPS Worldwide Expedited, UPS Worldwide Express, FedEx Ground, and FedEx International Priority. Please note that delays may occur due to customs. If you are planning to have your order delivered Internationally please plan ahead. Please note that the customer is responsible for any delays caused by customs processing and any duties or charges that may be charged. Please note that the customer is responsible for any delays caused by customs processing and any duties or charges that may be charged.
We will include an order tracking number on your order status page. You can track the package by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the UPS or FedEx websites. If you have a question about your order, please email us at firstname.lastname@example.org or call us at 212-683-6888.
PACKAGE INSURANCE AND DELIVERY
All packages come standard with insurance and are traceable. If you see that your package is delayed or hasn’t arrived in a timely manner, please email us so we can have UPS or FedEx trace the package. Please note that all packages over $150 and UPS NEXT DAY and FedEx Priority Overnight packages may require a signature. If the delivery address has multiple units and a unit isn't addressed, a signature may be placed on the package to ensure delivery to the correct address and recipient.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours after purchase by emailing us at email@example.com. Please note however if an order is already processed for shipment or in transit it cannot be cancelled. Any Free Standard Shipping or UPS Ground delays are out of our control and orders cannot be cancelled in transit.
DO WE ACCEPT RETURNS?
Unfortunately, we do NOT accept returns or exchanges as each Eternal Fleur floral arrangement is designed specifically for each customer. If you are truly unsatisfied with your product or it has arrived damaged please reach out to us within 48-72 hours of receiving the product and we will address any of your concerns and if a refund is needed it will be processed within 24-48 hours. All requests for refunds/returns must be made by email and sent to firstname.lastname@example.org. For damaged products: please include photos, order # and full name.